At Prime Pigeon, we want you to be fully satisfied with your purchase. If for any reason you are not happy, you may request a return under the conditions outlined below.

Eligibility for Returns

• Please Return the product within 2 Days of Delivery
• If the product is defective or Damaged please return the product within 2 Days with unboxing Video.
• we will deliver the exchange/replacement product within 7 to 10 Days.
• Products must be unused, unopened, and in their original packaging.
• Items damaged due to misuse, not in original condition, or returned after 2 days will not be accepted.

Return Process

1. Contact us at pranyaxandcompany@gmail.com with your order number and reason for return.
2. Our team will review your request and provide instructions.
3. Once approved, you will need to ship the product to our return address.
4. Customers are responsible for the return shipping cost unless the item is defective or incorrect.

Inspection & Approval

• Once your returned item is received, we will inspect it to ensure it meets the return criteria.
• You will be notified of the status (approved or rejected) via email.

Refunds/Exchanges

• If approved, you may choose between a refund or an exchange (subject to product availability).
• Refunds will be processed to the original payment method within 7–10 business days.
• Exchanges are only offered for defective, damaged, or wrongly delivered items.

Non-Returnable Items

The following products cannot be returned:

• Gift cards or vouchers
• Downloadable/digital items
• Items marked as “Final Sale”

Contact Us

For any questions regarding this Return Policy, please contact us:

📧 Email: pranyaxandcompany@gmail.com
🌐 Website: https://primepigeon.co.in